Social media scandal book

"Conflicts can spread in the blink of an eye on online platforms. All it takes is an unthought-out quick or even an appropriate but too late response and we realize that the press is already dealing with us, customers are announcing boycotts, and our sales are decreasing. Although it is easy and deleting or banning negative comments may seem like a quick solution, unfortunately we cannot do this on every interface, on the other hand, today's users understand the operation of the pages very well and can easily choose a form of attack that is more painful for us. It is therefore worth learning how to handle conflicts properly! In our book, nearly 150 case studies and through a number of tasks, we specifically present the types, solutions and prevention methods of corporate, workplace and personal conflicts, problems and complaints that appear on social media platforms. In the volume, trolls, influencers, prize game hunters, Instagram "fake suppliers" and conflicts caused by them are also included ."